Liebherr upgrades XpertAssist remote service tool
Liebherr has made a series of improvements to its remote service package, XpertAssist, which is offered for crawler cranes, deep foundation equipment and maritime cranes.
Available with an annual subscription, XpertAssist combines real-time expert advice from experienced technicians with a wide range of technical tools through an audio-visual connection.
According to Liebherr, immediate qualified fault analysis and online troubleshooting backed by step-by-step instructions mean assistance can be maximised and on-site attendances reduced to a minimum.
XpertAssist offers predictive maintenance advice and reports on individual machines or entire fleets, including, for example, reports on safety or machine and engine utilisation. The interactive performance review and advice on preventive maintenance ensure high machine availability and early budget planning.
Service technicians normally spend up to 45% of their time travelling to/from site, notes Liebherr - a time-consuming and costly undertaking for both parties. Thanks to XpertAssist, the availability of experts is increased through the elimination of avoidable travel, giving them more time to do their actual job – attending to customer needs.
Recent experience in the Middle East underlines the importance of quick and efficient technology when projects are thousands of kilometres away from base. “For our company, which has all operations and projects outside our home country of Turkey, such remote service is perfect,” explains Levent Ekmekçioğlu, company manager of Rem Engineering, Construction and Trade Co. Ltd.
“Assistance was provided by Liebherr remotely in Jordan with no travel or accommodation costs and no time delays. The issue was solved immediately to our utmost satisfaction and we are very grateful for this extended assistance.”